Terms and conditions

  1. All individual orders as part of Special Order are preceded by a deposit of 30% of the order value due to the need to cover the purchase of material and hardware.
  2. The value of the project is determined on the basis of an individual valuation, the basis of which is a valuation sheet sent after development by e-mail.
  3. The sheet is subject to acceptance by the customer in writing (via e-mail).
  4. Payments for Special Orders are made only by transfer to the account provided by e-mail.
  5. Changes to the Special Order may be introduced at a certain stage of work – the customer will be informed about this point in the form of e-mail correspondence.
  6. All orders in the special order formula are not subject to the right of return due to their uniqueness and solutions deviating from the adopted formula of the Protogenoi Series and Panteon Series.
  7. All instruments, regardless of the series, are subject to a warranty of 12 months from the date of purchase, which covers the quality of workmanship and correct operation during this period.
  8. Instruments from the Protogenoi Series and Pantheon Series are subject to the right of return without giving a reason within 14 days from the date of purchase.
    The condition for exercising this right is to return the instrument in the condition in which it was sent to the customer.
  9. The purchase of Panteon Series and Protogenoi Series instruments is made by placing an order via e-mail or purchasing using the company’s stand on the Reverb.com website